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Com2uS: Global Mobile Game Company
Service
english support com2us non-teaching

Properties

Paid
Full-Time
Internship
Temporary
Insurance
Visa Sponsor

Salary

₩0 / Monthly

Application Period

100%
26 Apr 2018 13:15
31 May 2018 23:00

Description

We are currently looking for player support staff members that will join our English language team for a dynamic and global mobile gaming company.

The responsibilities of the position requires a high degree of fast learning, multi-tasking and problem-solving day to day.

If you are interested in the position, please read below for more details.


About Us:

- Com2uS Corporation develops and publishes mobile games for the iOS and Android platforms worldwide. Starting in 1998, Com2uS has become one

of the most recognized developers in Korea. With top ranking domestic and global games such as Summoners War, Ace Fishing, and MLB 9 Innings 17,

we continue to produce the most renowned, and exciting mobile games around.


Working Conditions:

- Location: Gasan Digital Complex Station (Line 1 and 7), Geumcheon-gu, Seoul

- Hours: 40 hours weekly (9am-6pm or 10am-7pm, Monday to Friday)

- Overtime: Occasional weekend shifts (3-4 times a year)

- Employment Status: Full-time employment (with benefits after 3 months)

- Salary: Negotiable

If you are interested, please send your cover letter along with your CV or resume.


*Please note that we currently do not sponsor visas to applicants from outside of Korea.

Requirements

Languages

  • English
    Native
  • Korean
    Advanced (Upper)

Responsibilities:

- Facilitate player support interactions through e-mail and online inquiries

- Help maintain and monitor reviews of current game titles

- Check and manage information regarding issues with player community, game errors, and suggestions

- Communicate player support issues with other relevant departments for service improvement purposes

- Master current game titles and upcoming titles

- Other relevant administrative tasks relating to maintenance of customer service delivery

Application Requirements:

- Korean residents, F-series visa holders, and (current or expired) E-7 visa holders

- Must be physically in Korea during application process

Languages:

- Required: native or high degree of verbal & written fluency in English / Russian

- Strongly preferred: high degree of verbal & written fluency in Korean

- Competence in any of the following other languages may also be considered an asset:

> German

> French

> Spanish

> Portuguese

Preferred Skills & Experiences:

- Strong understanding of the English language, as well as cultural knowledge

- Interest and experience in mobile, console and/or PC gaming

- Any relevant experience in the IT, mobile and gaming industries

- Previous experience working in an office environment

- Familiarity with Korean culture & corporate culture

- Customer support, community management, or game localization experience

- Ability to adapt and learn quickly with a goal-driven personality

- Ability to exercise empathy, strong problem-solving skills, and follow-through

- Ability to work in a team and willingness to meet performance targets

- Experience using Microsoft Office suite programs (Excel, Word, etc)

Contact Details

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Miscellaneous

CompanyCom2uS: Global Mobile Game Company
TypeOther
Available Positions2
Cover LetterYes

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