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Cactus Communications
Publishing
english customerservice clientservices koreanlanguage

Properties

Paid
Full-Time
Internship
Temporary
Insurance
Visa Sponsor

Salary

From ₩2,000,000 / Monthly

Application Period

100%
15 Oct 2017 22:00
29 Oct 2017 22:00

Description

Cactus Communications (www.cactusglobal.com) is a leading provider of communication solutions, including academic and scientific editing, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.

Editage (www.editage.com , https://www.editage.co.kr/ ) a division of Cactus Communications provides high-quality services to academic, publishing, and pharmaceutical communities.

If you are looking to gain exposure in the dynamic field of client services, this is an excellent opportunity for you. As a Client Services Associate at CACTUS, you will work collaboratively with members across multiple departments to provide the world class service experience to clients from Korea. You will drive client acquisition, increase repeat business, and resolve client complaints, and will influence process and system enhancements based on market intelligence gathered through interactions with clients.

Responsibilities

Your responsibilities will include:

 Responding to client queries and service quotation requests from a large client base in Korean market
 Working with your team members to monitor and achieve the targets towards client conversion rate, client repeat rate, etc.
 Communicating effectively with clients to build strong working relationships, to understand each client’s needs, and to provide service options/guidance for their unique requirements
 Coordinating with various teams within the organization to ensure that our clients get the best possible service experience
 Identifying market trends and providing inputs for website/service positioning improvements to the marketing team
 Identifying areas of improvements in services/processes and systems.
 Contributing to the market growth by influencing necessary and relevant changes
 Undertaking additional tasks/projects/initiatives that contribute to the team/organization/market growth

Requirements

Desired Candidate Profile

 Graduate or postgraduate degree
 1 – 2 years of experience in client services
 Native Korean language skills
 Business level English language skills
 Excellent multitasking skills
 Ability to adapt to changing business requirements and trends

Application Details

Selection process

You will be required to complete an application form and questionnaire followed by two rounds of interview.

Miscellaneous

CompanyCactus Communications
TypeProfessional
Available Positions1
Cover LetterYes

Comments