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Com2uS: Global Mobile Game Company
Service
gaming support cs

Properties

Paid
Full-Time
Internship
Temporary
Insurance
Visa Sponsor

Salary

Unknown Salary

Application Period

100%
10 Jul 2017 12:00
24 Jul 2017 00:00

Description

We are currently looking for a player support staff member that will join our French language team for a dynamic and global mobile gaming company.

The responsibilities of the position requires a high degree of fast learning, multi-tasking and problem-solving day to day.

If you are interested in the position please read ahead for further details.

About Us:

- Com2uS Corporation develops and publishes mobile games for the iOS and Android platforms worldwide. Starting in 1998, Com2uS has become one of the most recognized developers in Korea. With top ranking domestic and global games such as Summoners War, Ace Fishing, and MLB 9 Innings 17, we continue to produce the most renowned, and exciting mobile games around.

Responsibilities

- Facilitate player support interactions through e-mail and online inquiries

- Help maintain and monitor reviews of current game titles

- Check and manage information regarding issues with player community, game errors, and suggestions

- Communicate player support issues with other relevant departments for service improvement purposes

- Master current game titles and upcoming titles

- Other relevant administrative tasks relating to maintenance of customer service delivery

Requirements

- Korean residents, F-series visa holders, and (current or expired) E-7 visa holders

- Must be physically in Korea during application process

- Required - native or high degree of verbal & written fluency in French

- Strongly preferred - high degree of verbal & written fluency in English and/or Korean

- Competence in any other languages may also be considered an asset


*Preferred Skills & Experiences

- Strong understanding of the countries that the language's speakers reside in, as well as its trends, colloquialisms and cultural context

- Interest and experience in mobile, console and/or PC gaming

- Any relevant experience in the IT, mobile and gaming industries

- Previous experience working in an office environment

- Familiarity with Korean culture & corporate culture

- Customer support, community management, or game localization experience

- Ability to adapt and learn quickly with a goal-driven personality

- Ability to exercise empathy, strong problem-solving skills, and follow-through

- Ability to work in a team and willingness to meet performance targets

- Experience using Microsoft Office suite programs (Excel, Word, etc)

Application Details

1) Document Screening
2) Language / Competence Test
3) 1st Interview
4) 2nd Interview
5) (If required) Visa processing

Contact Details

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Miscellaneous

CompanyCom2uS: Global Mobile Game Company
TypeOther
Available Positions1
Cover LetterYes

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